Unauthorised returns will not be accepted and any additional costs imposed by the postal service due to incorrect stamps / labels being used will be deducted from the original purchase value / refund due. We reserve the right to charge a re-stocking or handling fee for items received, which do not adhere to these terms & conditions. Please also ensure that your return postal address is clearly marked on the back of the packet and our returns authorisation number on the front.įor all returns or exchanges please contact us prior to shipping. We therefore advise that you use an appropriate / tracked postal service to return your order. We cannot accept liability for any items that are lost in transit. In all cases, the cost of return shipping is the buyers responsibility and original P&P costs will not be refunded.
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Returned International orders must also clearly state 'RETURN' on the front of the outer packaging. Returns received outside these dates will not be accepted.įor hygiene reasons this policy also does not apply to earrings. Items that are made to order or personalised or whose prices fluctuate due to market activity beyond our control are exempt from this policy and therefore may not be eligible for return / refund. The order must be returned to us with its original packaging and unworn condition Once you have received your order, you have 14 days to contact us to request a cancellation, then a further 14 days to return the item(s) to us. It is extremely important to us that you are 100% satisfied with your purchase and if for any reason that is not the case, please contact us before leaving a review or returning an item and we will do our very best to address any concerns you may have.